Who We Are
Faster, simpler and more secure settlement journeys.
MSA is the largest outsourced settlements technology company in Australia.
SETTLEMENT SERVICES
PROVIDER RANKING
_________________________
#1
YEARS IN
BUSINESS
_________________________
30
AVERAGE AMOUNT
SETTLED PER MONTH
_________________________
$13.4bn
LENDERS USING
MSA’S SERVICES
_________________________
>50
HEAD COUNT
_________________________
300
MSA’s commitment to innovation is reflected in our market firsts
MSA has automated up to 80% of the Settlement Process
MSAi, uses artificial intelligence to reduce approval to settlement time from over 20 days to under 10 days for refinances.
Milestones
MSA's case ownership model that delivers high customer care.
A single point of contact who takes the file to settlement delivers service consistency and a better experience for both customers & brokers.
File owners’ problem-solving on edge cases make our turnaround times the best in the industry.
All customer communications contain a direct email and phone number of the settlement coordinator that’s taking the file to settlement, including in OnTrak and DigiDocs.
Loved by brokers. Supporting lenders.
Faster, Simpler Settlements
We are committed to transforming the customer experience with passion. Everyday, we strive to make mortgage settlements simpler for customers, ensuring lenders who partner with MSA National have happier brokers & clients.
In-House Expertise
MSA National does not outsource any part of its process, including technology and legal precedents, employing local staff in each state to maintain quality and consistency.
Leading Settlement Tech
Leading settlement technology built in-House such as Slick, LoanTrak and OnTrak to facilitate a faster settlement.
Lenders who partner with MSA have
happier brokers and customers
Our People, Our X-Factor
While our technology delivers the speed, it’s our people that bring the care, empathy and humility. This legendary service gives more time back to the broker.
Proven Track Record
MSA National is highly regarded in the mortgage industry, known for delivering quality service at competitive prices.
Security
In a world where cyber fraud is a major issue, MSA’s ISO certification and ongoing audits gives lenders the comfort and confidence that our data security and resilience is world class.